Brand Ambassador / Host Fielding's River Oaks

Brand Ambassador / Host

Full Time • Fielding's River Oaks
Benefits:
  • Flexible schedule
 
Brand Ambassador / Host  
The Brand Ambassador/ Host position at Fielding’s River Oaks plays a key role in creating positive, memorable guest experiences.  The primary focus of the Brand Ambassador / Host is to book reservations via Resy system, answering and directing phone calls, greeting and seating guests, general guest relations, and communicating with the Service team when a table is sat.
 


Essential Duties include, but are not limited to: 
 
Ø  Maintain a positive attitude in high stress fast 
paced situations. 
Ø  Work efficiently with table management- 
reservation and phone systems. 
Ø  Recognize regular guests by name 
Ø  Notify Servers / Captains when they are sat, 
providing a portfolio chit with the guest’s name 
and preferences 
Ø  Present a professional, positive, neat, 
well-groomed appearance for him/herself  
meeting brand standards 
Ø  Maintain and insure optimal physical 
departmental conditions and organization 
Ø  Occasionally take on additional responsibilities. 
Ø  Exude a positive, bright attitude 
 
Competencies & Qualifications: 
 
Ø  Use all IT systems to the fullest capacity. 
 
Ø  Have an authentic, happy disposition. 
 
Ø  Bilingual a plus. 
 
Ø  Embrace highly fluid situations. 
 
Ø  Be able to think on your feet quickly. 
 
Ø  Demonstrate interest and share knowledge of food, service, and personnel situations. 
 
Ø  Able to follow and execute directions. 
 
Ø  Develop rapport with food experts to understand the full range of Fielding’s products and services. 
 
Ø  Consistently search out ways to improve and promote a high level of guest service, experience, sales and profits. 
 
Ø  Be open to feedback 
 
Ø  Treat Guests and Partners with respect. 
 
Ø  Help provide a risk-free, safe working environment and experience. 
 
Ø  Apply accurate logic and common sense in decision-making or solving problems. 
 
Ø  Seek expertise, help and resources to achieve goals and objectives. 
 
Ø  Stay focused and detail-oriented while on duty, and work through distractions. 
 
Ø  Identify/prioritize activities and modify work routines to eliminate wasted efforts. 
 
Ø  Follow guidelines and rules of Fielding’s Culinary Group. 
 
Ø  Speak clearly and logically to be understood and get the point across when communicating. 
 
Ø  Able to effectively read and interpret documents, operating and maintenance instructions, and procedure manual. 
Compensation: $12.00 - $20.00 per hour




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Fieldings Benefits & Perks

 

Lead by a professionally long-term leadership team
Fielding predominantly promotes from within and has growth opportunities
Opportunity to make top wage
Weekly pay schedule
Web-based flexible scheduling
50% meal discount
Fun, collaborative work environment
Incredible food and beverage
Significant list of awards and local recognition for food and service
Ten years in businesses with a premier track record Positive, top-tier clientele