Manager

The Fielding’s River Oaks Service Manager position oversees all restaurant operations focused on upscale dining room service. Will work under direct supervision of the General Manager / Restaurant Director. Will be responsible for varied duties, in a fine dining environment, such as but not limited to hiring, team development, service execution, sanitation standards, scheduling of the Service line team, financial goals and performance. Maintain a professional relationship with all department managers and employees. Duties are varied and complex, subject to evolve with the business growth. Able to adapt to evolving marketing promotions, procedures, techniques, tools, materials, equipment, and products. Oversees and is responsible for the team’s development and training with a focus on FOH performance. The Manager is held accountable for the team’s and restaurant’s performance.

Essential Duties but not limited to:

Extensive knowledge of fine dining tasks such as, but not limited to, framing silverware

table side preparations such as table side carving, and flambe, proper plate handling technique, wine selling and service,

Inspire the staff to exceed guest expectations for

food and service modeling the behavior that produces desired results

Professional, manicured, upscale personal presentation

Extensive knowledge of food and beverages with a focus on wine

Lead others to achieve the company vision

Be a product champion, modeling the behavior for the team.

To know Fielding’s standards and hold others accountable for behavior as defined in the Partner Handbook.

Handle cash and credit cards to expectation

Knowledge of Word, Excell and computer operations

Be able to work nights, weekends, and holidays, 50 to 60 hours per week

Open and close the restaurant to expectation.

Competencies & Qualifications:

Have strong oral and written communication skills.

To present a professional up demeanor

Have strong computer skills.

Be a leader of people and process

Be able to lead in a positive manger in a high stress situation.

Be able to multitask.

Have a true happy disposition.

Bi-lingual a plus

Enjoy and be successful in fluid situations.

Be able to think on your feet quickly.

Demonstrate interest and share knowledge of food and beverages, with a focus on wine sales.

Able to lift and carry 25 pounds.

Able to follow directions and show initiative to make and follow through on decisions.

Develop rapport with culinary team to understand the full range of Fielding’s products and services.

Consistently searching for ways to improve and promote an elevated level of guest service and sales.

Review and discuss guest and Partner feedback.

Treat guests and Partners with respect.

Provide a risk-free and safe working environment and experience.

Apply accurate logic and common sense in decision making or solving problems.

To seek expertise, help and resources to achieve goals and objectives.

Stay focused and detailed oriented while on duty and work through distractions.

Able to identify, prioritize activities and modify work routines to eliminate wasted efforts.

Follow guidelines and rules of Fielding’s Culinary Group

Speak clearly and logically to be understood and get the point across when communicating.

Ability to read and interpret documents, operating and maintenance instructions and procedure manual.